Reference

Terms That Govern Your BJJili Account

These terms set out the rules between you and BJJili — what we expect, what you can expect from us, and how your account operates.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personSubject to change with notice
BJJili Terms That Govern Your BJJili Account
TERMS QUERY SUPPORT

Questions About These Terms

If something in these terms isn't clear, or you need to raise a question about how they apply to your account, reach out through the channels below. We aim to respond to account and terms queries as promptly as our team allows — response times can vary, but we don't leave messages unanswered.

Team online

Live Chat

Open the chat icon from your account dashboard for the fastest route to our support team on terms or account questions.

Email Support

Send a detailed query to our support address from your registered email so we can match it to your account quickly.

Help Centre

The Help Centre covers common terms questions, account rules, and wallet deposit queries — check there first for a quick answer.

HOW WE HANDLE ACCOUNTS

Account Security and Data Practices

Your account details and transaction records are handled with care. We use SSL encryption across the platform so data between your device and our servers is protected in transit. We keep transaction records — including bKash, Nagad, and Rocket deposits and withdrawals — for as long as required to resolve disputes and meet any applicable regulatory obligations. You can request a summary of the transaction data we hold on your account by contacting support with your registered details. To change your account contact information, go through the account settings on the platform — we'll confirm the change once we've verified it's really you.

SSL Encryption

Every session on BJJili runs over SSL. Your login, payment details, and account activity are encrypted end to end, on mobile and desktop.

Transaction Records

We retain your deposit and withdrawal history — including bKash, Nagad, Rocket transactions — for dispute resolution and compliance purposes as required.

Data Requests

You can ask us what account data we hold. Contact support from your registered address and we'll respond with the relevant records we can share.

Account Changes

Update your contact details in account settings. We verify the change before applying it so your account stays under your control.

Common Terms and Conditions Questions

These are the questions we hear most from people reading through the terms. If your question isn't here, the support team can help directly.

These terms apply to anyone who opens or uses a BJJili account. Eligibility depends on your local law and whether you're in a region we support — check that before you register.

Yes. We update the terms when our services change. The current version is always on this page, and we'll notify you through your registered account contact where we can.

If you don't accept a change, you should stop using your account and contact us. Continued use of the platform after a change takes effect means you've accepted the updated terms.

Yes. All deposits via bKash, Nagad, and Rocket are subject to these terms. Once a deposit is confirmed on our system, it's applied to your balance and isn't reversible.

Send a request from your registered email address to our support team. We'll respond with the account and transaction data we're able to share under applicable rules.

If a specific clause conflicts with local law in your jurisdiction, that clause doesn't apply to you. The rest of the terms continue in effect unless a court says otherwise.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.